Intake Specialist SS - TEMP

Worker’s Justice Project (WJP) (workersjustice.org) was founded in 2010 to address the racial and economic injustices that low-wage immigrant workers face in New York City by building collective power to win institutional change. WJP runs two long-standing worker’s centers in Brooklyn. We promote justice and opportunity for low-wage immigrant workers in New York City by pushing for systematic enforcement and expansion of workplace protections, which include labor and occupational health and safety standards while advocating for industry-specific efforts to improve working conditions. WJP also offers skills-building training to workers in health & safety and industry-specific areas, and we educate immigrant communities about their rights in the workplace and how to exercise those rights.

WJP is a fiscally sponsored project of TSNE (tsne.org).

The Intake Specialist works from WJP‘s South Slope Worker Center. The Specialist works directly supporting a team of organizers who are ready to strengthen and expand WJP’s membership, win concrete and transformative workplace campaign victories, and significantly contribute to long-term movement building in New York City and beyond.

The ideal candidate will not only align themselves with WJP’s vision and mission but will have administrative understanding of processes and will follow through to the last detail. The Intake Specialist is a key thought partner in shaping WJP’s overall organizational development strategy and vision.

The Intake Specialist is required to work on-site and regularly on evenings and weekends. The work performed is deemed Essential. The Intake Specialist is responsible for ensuring that activities are conducted professionally, in a culturally sensitive manner, and in alignment with the organizational mission.

This is a Temporary, Full-Time, non- exempt position.

Essential Functions

• Staffing the reception area and being the first point of contact for clients (both on the phone and in person)
• Conducting the initial client screening and intake process with new and potential members;
• Establishing and managing a client triage system in collaboration with other WJP staff;
• Refer clients to appropriate WJP services or service providers such as Employment Specialist;
• Referring members whose needs fall beyond the mandate and skills of the WJP to more appropriate agencies and programs;
• Keeping the list of referrals up to date
• Keeping a record of client phone calls, e-mails and messages;
• Conducting client follow-ups after they have been aided by an organizer, to confirm whether their claim or complaint was successful, if so, how much they were entitled to;
• Entering client data into the WJP’s databases;
• Compiling client statistics on a monthly basis;
• Arranging for clients to collect their personal files once their claim/complaint/appeal has been finalized;
• Assisting other staff with document filing;
• Gather documentation and/or related to specific division activities for the purposes of pre-registration
• Conduct pre-orientation meetings for workers and/or WJP members such as 1:1 or group presentations
• Managing data collection related to memberships, creating new memberships, management of renewals, updating records
• Collecting and record keeping of service referrals and/or members interested in registering for activities offered at the Center
• Assisting with case management by connecting members with service providers and/or WJP program staff
• Screening, case management/referral, intake, reception (day-to-day needs)
• Identifying new referrals and building new potential partnerships to refer members
• Schedule, draft agenda of meetings with potential partners
• Provide support in programmatic/administrative duties, as needed

Other duties as assigned

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

• Fluency in written and spoken English and Spanish required.
• High school diploma or GED and 2+ years of equivalent experience in an administrative support role
• Associates degree, preferred
• Proficiency knowledge of Microsoft Office (Word, Excel, etc.) and other applications (Google Apps) and equipment operation such as copiers, scanners, fax machines, and telephones
• Administrative and organizational skills necessary to carry out the job description responsibilities
• Dedication and ability to work a flexible schedule including early mornings, evenings, and/or weekends as needed
• Ability to handle multiple priorities at the same time
• Align themselves with WJP's vision and mission
• Have administrative understanding of processes and will follow through to the last detail

Physical Demands/Work Environment

The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.

While performing the duties of this position, the employee is required to:

• There may be a need to lift and/or move materials or equipment;
• Able to work outdoors in inclement weather conditions;
• Able to commute using the NYC public transportation system;
• Able to work in an open office space;
• Able to work a flexible schedule including early mornings, evenings, and/or weekends as needed;
• Reach; traverse; sit or stand (usually for longer periods of time); occasionally ascend/descend; and position self (to) move;
• Extended periods of time in front of a computer screen is an essential aspect of the position;
• Lift and/or move up to 25 pounds;
• The noise level in the work environment is usually moderate;
• Job is not subject to significant occupational or environmental hazards;
• Likelihood of personal injury would be relatively slight.

Compensation and Benefits

Location: Work will be primarily performed at the South Slope Worker Center/Hub in South Brooklyn, NY and will travel periodically. This position is not eligible for remote work.

Schedule: This role requires the ability to work during WJP’s regular business hours (M-F from 10am – 6pm). The position will require working some early mornings, evenings, and/or weekends, as needed.

Compensation: The starting salary for this position is $28 - $30/hr and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and ability to accrue up to 487.5 hours of health leave time for benefited staff.
• 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
• Low-cost Harvard Pilgrim/Point32Health Dental and Vision.
• Flexible Spending Accounts (FSA) for Health and Dependent Care.
• Employer-paid Life, Long- and Short-Term Disability Insurance.
• Employer-paid Pension and Employee-paid 403b plan through TIAA.
• ...and more!

TSNE/WJP strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

All employment conditions are based on an individual’s performance and job qualifications. TSNE/WJP prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE/WJP celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

TSNE/WJP's EEO statement extends to volunteers, interns, contractors, vendors, and clients.