Communications Coordinator - Part-Time

MLPB (www.mlpb.health) is an innovative program that is at the forefront of social care transformation and access to justice. We equip communities of care with legal education and problem-solving insight that fosters prevention, health equity and human-centered system change. Through training, consultation, and technical assistance, MLPB helps care teams to understand their power to address health related social  needs and to access legal resources and solutions for those they serve.

At a household level, MLPB seeks to disrupt the negative impact of legal, social, and economic factors on health outcomes. At a population level, our work cultivates system and policy change.

MLPB partners with a wide range of social care entities in Massachusetts and Rhode Island. Our partners include health insurers, accountable care organizations/entities (ACOs/AEs), hospitals, public health departments, early childhood programs, community health centers, and social service agencies.

MLPB is credited as the founding medical-legal partnership nationally, launched at Boston Medical Center in 1993. MLPB now operates as an independent project under the fiscal sponsorship of TSNE (www.tsne.org).

MLPB has a range of communications and marketing needs and is seeking a coordinator who will contribute to and implement a communications strategy across multiple outlets. The coordinator will support MLPB’s website, newsletter, blog, social media, and subscription-only Unlocking Access Hub which houses training and education content. This is a part-time, 22.5 hours a week position.

Essential Functions

Email and Social Media Marketing

• In coordination with MLPB staff, create, design, and disseminate monthly public-facing and partner-facing email newsletters.
• Manage all aspects of MLPB’s social media channels.
• Monitor and synthesize email and social media analytics data to inform strategic decision-making.
• Keep all public and subscription distribution groups updated.

Content and Curriculum Support

• Manage registrations for all Zoom webinars; provide tech support during Zooms including setting up polls, managing breakout rooms, and distributing surveys.
• Support development of legal educational content – including training presentations, one-pagers, resources guides, and infographics – in partnership with other team members.
• Ensure brand alignment across all materials.

Website Maintenance, Support, and Growth

• Update public-facing and partner-facing website pages to reflect new content on a regular basis.
• Enroll care team subscription members to MLPB’s Unlocking Access Hub.
• Monitor and synthesize Google Analytics data to inform strategic decision-making.
• Work with external website vendor regarding WordPress changes, updates, etc.
• Support ongoing evolution of MLPB’s training curriculum to grow into website-based Learning Management System (LMS) platform

General Organizational Duties

• Support development of an Annual Report and related materials.
• Develop tracking and naming system/library of communications, branded templates and partner-facing content in Box.
• Contribute to internal planning and strategy meetings.
• Miscellaneous organizational responsibilities as they arise.

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

• Strong verbal and written communication skills.
• Strong task and project management skills, and ability to pay attention to details.
• Ability to work independently and possess a commitment to contribute to a positive, collegial, and inclusive team culture.
• Curiosity for developing knowledge about unfamiliar topics.
• Cultural humility regarding the diversity of our colleagues and the people for whom we aim to provide support.
• Dedication to diversity-, inclusion-, equity- and trauma-informed practice.
• Proficiency in Microsoft Office products (especially Excel and PowerPoint), cloud-based document management systems (like Box), website platforms (like WordPress) and case management platforms (like Salesforce).
• Experience with videoconferencing technology (like Zoom), marketing software (like MailChimp), and graphic design tools (like Publisher or InDesign).
• Previous communications experience helpful but not required.
• Bachelor’s Degree or Associate’s Degree in field relating to law, social work, community health, public health, or communications helpful but not required.
• Successful background check required.

Physical Demands/Work Environment

The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.

While performing the duties of this position, the employee is required to:

• Ability to sit and/or for extended periods of time in front of a computer screen is an essential aspect of the position.
• There may be a need to lift and/or move materials or equipment up to 25 pounds.
• Talk, hear and see in the normal range with or without correction.
• Use hands or fingers, handle, or feel objects, tools or controls.
• Move, Traverse; sit (usually for longer periods of time); reach with hands and arms; occasionally Ascend/Descend; and position self (to), move.
• The noise level in the work environment is usually moderate.
• Job is not subject to significant occupational or environmental hazards.
• Likelihood of personal injury would be relatively slight.
• Environmental and work hazards are not present to a measurable degree.

Compensation and Benefits

Location: Work will be primarily performed within the state of Massachusetts. Location of work is hybrid; staff currently come together one day per week in-person in a downtown Boston office setting and the balance of work time is based in one’s home office.  This role might require occasional travel to Rhode Island.

Schedule:  Standard weekly hours are 22.5 hours a week. Work is generally performed Monday - Friday during regular business hours with occasional work done outside of these days and times.

Compensation: The starting salary for this position is $22.00/hr and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO): 12 paid holidays, 3 weeks vacation, 1 week personal holiday, and health leave time for full-time staff;
• 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
• Low-cost MetLife Dental and Vision;
• Flexible Spending Accounts (FSA) for Health and Dependent Care;
• Employer-paid Life, Long- and Short-Term Disability Insurance;
• Employer-paid Pension through TIAA;
• ...and more!

TSNE/MLPB strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

All employment conditions are based on an individual’s performance and job qualifications. TSNE/MLPB prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE/MLPB celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

TSNE/MLPB's EEO statement extends to volunteers, interns, contractors, vendors, and clients.