LDU Case Worker - Temporary

Job Locations US-NY-New York
Posted Date 2 months ago(1/30/2023 11:28 AM)
Job ID
# of Openings
Civil Rights, Social Action, and Advocacy
Fiscal Sponsorship Organizations
Location : Name
Worker's Justice Project


Worker’s Justice Project (WJP) (workersjustice.org) was founded in 2010 to address the racial and economic injustices that low-wage immigrant workers face in New York City by building collective power to win institutional change. WJP runs two long-standing worker’s centers in Brooklyn. We promote justice and opportunity for low-wage immigrant workers in New York City by pushing for systematic enforcement and expansion of workplace protections, which include labor and occupational health and safety standards while advocating for industry-specific efforts to improve working conditions. WJP also offers skills-building training to workers in health & safety and industry-specific areas, and we educate immigrant communities about their rights in the workplace and how to exercise those rights.

WJP is a fiscally sponsored project of TSNE (tsne.org).


The Case Worker works from WJP‘s Williamsburg Worker Center, assigned to the Los Deliveristas Unidos Division. The Case Worker works directly supporting the Division staff to strengthen and expand WJP’s membership, by providing members services, empowering members and win concrete and transformative workplace campaign victories. Significantly contributing to long-term movement building in New York City and beyond. The Case Worker is a key thought partner in shaping WJP’s overall organizational development strategy and vision.  


This is a TEMPORARY position.


The Case Worker is required to work on-site or on the street and regularly on evenings and weekends. The work performed is deemed Essential. The Case Worker  is responsible for ensuring that activities are conducted professionally, in a culturally sensitive manner, and in alignment with the organizational mission. Compliance with WJP, NY state and NY City COVID-19 safety protocols and requirements is mandatory. 

  • Conduct a comprehensive assessment of members’ needs and develop an action plan addressing the Deliveristas needs. 
  • Assist members to understand and follow available legal resources and procedures to address issues outside of the scope of app related conflict resolution 
  • Assist members in developing their skills and increase job opportunities by developing a comprehensive professional development plan for members.
  • Refer clients whose needs fall beyond the mandate and skills of the WJP to more appropriate agencies and programs.
  • Serve as the initial point of contact regarding casework for all account related issues for Deliverista members
  • Interface directly with app company representatives to  resolve outstanding member-specific and overarching issues pertaining to deactivations and wage theft
  • Create Protocols based on case type to establish a streamlined process of submission 
  • Assist members with issues related to delivery applications (e.g. UberEats, DoorDash, etc.), this includes deactivation of apps, nonpayment, accidents, etc. + account access issues, technical and procedural protocol
  • Conduct client follow-ups of services provided.
  • Enter client data into the WJP’s databases.
  • Track and compile outcomes of services provided.
  • Manage documentation for organizational purposes as well as management and reporting.
  • Compose or prepare correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
  • Acts as Point of Contact (POC) for internal and provider referrals.
  • Contributes to members’ success through participation in team meetings, interaction with team members and direct contact with members.
  • Tracks enrollment and utilization of services, and supports outreach efforts.
  • Assist other staff with document filing.
  • Identify, cultivate and maintain effective relationships with key providers of other community resources and services, coordinating efforts as needed in order to maximize client impact.
  • Stay abreast of community resources and procedures for referring members to appropriate resources.
  • Other duties as assigned.


We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

  • Bachelor’s degree with coursework in social work, human services, psychology, or other field closely related or at least 2 years of equivalent experience;
  • Proficiency knowledge of Microsoft Office (Word, Excel, etc.) and other applications (Google Apps.) and equipment operation such as copiers, scanners, fax machines, and telephones;
  • Administrative and organizational skills necessary to carry out the job description responsibilities;
  • Strong written and verbal communications skills in English;
  • Fluency in Spanish, French, or Bengali required (Spanish is based) 
  • Dedication and ability to work a flexible schedule including early mornings, evenings, and/or weekends as needed;
  •  Ability to handle multiple priorities at the same time;
  • Align themselves with WJP’s vision and mission; 
  • Administrative understanding of processes and will follow through to the last detail.

Physical Demands/Work Environment


The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.


While performing the duties of this position, the employee is required to:

  • There may be a need to lift and/or move materials or equipment.
  • Able to work outdoors in inclement weather conditions.
  • Able to commute using the NYC public transportation system.
  • Able to work in an open office space.
  • Able to work a flexible schedule including early mornings, evenings, and/or weekends as needed.
  • Handle, or feel objects, tools or controls.
  • Reach; traverse; sit or stand (usually for longer periods of time); occasionally ascend/descend; and position self (to) move.
  • Extended periods of time in front of a computer screen is an essential aspect of the position. 
  • Lift and/or move up to 25 pounds.
  • The noise level in the work environment is usually moderate.
  • Job is not subject to significant occupational or environmental hazards.
  • Likelihood of personal injury would be relatively slight.
  • Environmental and work hazards are not present to a measurable degree.

Regarding COVID-19: TSNE considers the health and safety of our employees of the utmost importance, and due to the ongoing COVID-19 pandemic, and subject to your state and local laws, our policy requires that all employees performing in-person work at a TSNE designated office are fully vaccinated. For the purpose of this policy, fully vaccinated indicates that you have received a single dose of the Janssen vaccine, or both doses of the Moderna or Pfizer vaccine. Certain exemptions may be requested and will be considered by Human Resources.


Compensation and Benefits


 Location: Work will be primarily performed at the Williamsburg Worker Center/Hub on-site and occasionally at the Sunset Park Worker Center/Hub and will travel periodically. This position is not eligible for remote work.

Schedule: This role requires the ability to work regularly on evenings and weekends.

Compensation: The starting salary for this position is $58,500 - 58,500/yr.

Benefits: This position is eligible for a full benefits package including:

  • Generous Paid-Time-Off (PTO): 12 paid holidays, 3 weeks vacation, 1 week personal holiday, and sick time for full-time staff;
  • 80% Employer-paid, $0 deductible Health Insurance through Harvard Pilgrim;
  • Low-cost MetLife Dental and Vision;
  • Flexible Spending Accounts (FSA) for Health and Dependent Care;
  • Employer-paid Life, Long- and Short-Term Disability Insurance;
  • Employer-paid Pension through TIAA;
  • ...and more!

TSNE/WJP strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.


All employment conditions are based on an individual’s performance and job qualifications. TSNE/WJP prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE/WJP celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.


TSNE/WJP's EEO statement extends to volunteers, interns, contractors, vendors, and clients.


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