Program Evaluator

TSNE (tsne.org) is working to build to a more just, equitable society. We do this by providing capacity building services, consulting and training services, and operational support for hundreds of nonprofits, foundations, community-based groups, and others working for social change. We are partners and colleagues working collaboratively to support areas critical for organizations, including  property management, leadership development and support, finance and accounting, human resources, and organizational development. We live by our values as an organization, and are committed to identifying, including, and valuing the unique skills, perspectives and knowledge of each member of our team.

About our Values:

• Promoting Social Justice – We support social change and we are not afraid to hold ourselves accountable, insisting on always doing better and leading not just with words, but actions.
• Increasing Diversity and Inclusivity – We are driven by equity and act with a sense of what’s just and right for the people and organizations with which we work.
• Valuing Each Individual As a Whole Person – We treat all people with respect and dignity, honoring individual differences and promoting a healthy life/work balance.
• Achieving Excellence in Service – We truly care about our clients, partners, and community, provide high quality service, and observe, listen, and pay thoughtful attention to the big and little things.
• Stewarding Our Resources Wisely to Achieve Greatest Impact – We unassumingly and confidently convey our extensive knowledge and expertise gleaned through many years of learning and doing.

The Program Evaluator will serve as the lead evaluator for TSNE’s three core program areas: Consulting, Fiscal Sponsorship, and Property Management. This includes designing and managing a programmatic evaluation framework, analyzing quantitative and qualitative data using statistical analyses, and effectively communicating key findings to both internal and external stakeholders. This person will be responsible for designing programmatic learning metrics and measurement practices and implementing interactive data visualization tools such as dashboards that help staff and constituents understand the quality and impact of TSNE’s work. Lastly, the Program Evaluator will provide ongoing training and supports to develop individuals’ learning and evaluation capacities. While the Program Evaluator will eventually assist the fiscal sponsorship and property management teams, a majority of their ongoing work and expertise will be centered in support of TSNE’s consulting programs.

TSNE’s consulting department consists of three strategies: cohort learning, direct consulting services, and training programs. Our direct consulting work includes organizational development, executive search and transition, and human resources for a wide variety of organizations, government agencies, foundations, and other entities. We deliver approximately 30 trainings per year via our Better Nonprofit Management Series and custom-designed trainings for clients. Finally, we currently offer cohort learning in the areas of leadership, organizational development, and supporting the consulting field. As a true learning team, our consulting staff work both independently and collaboratively across all three strategies, crafting innovative approaches that help TSNE strengthen organizations working towards a just and equitable society. The Program Evaluator will work closely with that collaborative team.

Program Evaluation – 50%

• Serve as the lead evaluator for the portfolio of TSNE’s programs, but focused primarily on consulting, cohort learning, and training programs.
• Design and oversee evaluation strategies, standards, and frameworks across TSNE’s programs to ensure alignment with the organization’s overall outcomes and mission.
• Conduct comprehensive analysis of both qualitative and quantitative data, interpreting and integrating key learnings into on-going programmatic learning and planning.
• Lead the design, implementation, maintenance, and refinement of all program data collection and reporting systems, ensuring that systems generate high quality data resources that are relevant to internal and external stakeholders.
• Create and project manage the implementation of mixed methodology evaluative tools, such as pre-and post-intervention assessments, focus group protocols, survey/questionnaire instruments, and others.
• Oversee the creation and ensure maintenance of dashboards and other user-friendly data tools that present key learnings in a visually compelling manner.

Program Planning and Support – 30%

• Assist in fostering a culture of learning and continuous improvement by facilitating data-based group learning practices, such as data gallery walks (visualized data that is used to reflect and interpret information by staff)
• Train and collaborate with program staff in learning and evaluation best practices and procedures.
• Develop data-driven recommendations and evaluative findings, including promising practices and current challenges.
• Assist TSNE leadership and program staff in writing assessment and key learnings reports, including funder reports.
• Assist the Chief Program and Impact Officer and other staff in support of developing rigorous methods for research projects, such as a nonprofit compensation survey and leadership studies and reports for the field.
• Partner with Director of Strategic Communications to ensure that accurate and insightful data is integrated into the organization’s communications messages.

Research and Learning – 20%

• Conduct research-related activities as needed, including literature reviews, environmental scans, and reading and synthesizing published studies.
• Stay current and engaged in the evaluation field to ensure knowledge of key trends, best practices, and access to high quality evaluation resources.
• Represent TSNE to external audiences, particularly on issues of monitoring, evaluation, and learning within the nonprofit sector.
• Develop relationships with other organizations to identify best practices, strategies, and models for internal learning.
• Collaborate with the Chief Program and Impact Officer to further develop organizational strategies and processes related to evaluation.

Complete other tasks and projects related to the job, as needed.

Many folks who are impacted by biased professionalism standards, such as women, LGBTQIA+, BIPOC, and individuals with disabilities, tend to only submit an application if they meet every requirement listed. At TSNE, we are always looking for enthusiastic candidates who are the best fit for the role, both culturally and through experience. If you believe you’d be a good addition to our team, we look forward to your application!

You are someone with a strong project management mindset who has at least five years of work experience in an applied program evaluation role. You have worked through implementing mixed-methodology evaluations, preferably in capacity-building or technical assistance initiatives. You have strong experience in developing and launching evaluation tools such as pre- and post-assessments, questionnaires/surveys, interview protocols, and focus group protocols. In addition, you have collected, analyzed, and managed data from multiple sources and have had experience in designing and facilitating group learning activities. 

You also believe in and embody our organizational values and the below core competencies:

• Communication – The ability to effectively exchange ideas, concepts, facts, and data with diverse audiences.
• High standard of integrity, ethics, and professionalism – The highest standards of integrity, ethical practices and professionalism are demonstrated in all aspects of work, including interactions with others, decision-making, and the development and delivery of work product. The ability to integrate core values, equity, integrity and accountability throughout all organizational practices.
• Relationship management – The ability to develop and nurture positive, productive relationships with others.
• Collaboration – The ability to collaborate vertically and horizontally throughout the organization and with others.
• Technologically and organizationally functional – Computer skills and demonstrates willingness to learn additional, specific platforms. Also understands and follows the policies and procedures applicable to all staff.

And a strong combination of the following qualifications:

• Soft Skills including exceptional discretion and judgment. Effective verbal and written communication skills with a wide audience. Ability to build productive and successful range of relationships and effectively serve in roles ranging from trusted advisor, teammate, subject matter expert and to coach.
• Demonstrate cultural awareness and some understanding of fostering an inclusive, culturally sensitive, environment. Willing to ask questions, learn, and constructively share and accept feedback. Must be adaptable to a range of audiences and dynamics.
• Just do good work by providing high quality work in fast-paced environment. Strong analytical skills are necessary. Must be flexible and able to manage multiple changing priorities and projects, and be organized and detail oriented. Provide excellent customer service by being on-time and accurate.

Physical Demands/Work Environment

The physical demands described for this position are that of a typical office environment. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Ability to sit and/or stand for extended periods of time in front of a computer screen is an essential aspect of the position. There may be a need to lift and/or move materials or equipment.

Location: Work will be performed between our office located at the NonProfit Center at 89 South Street, Suite 700, Boston, MA 02111 and your home office. This position will be required to be on-site at least once per month or more.

Schedule: This position is full-time at 37.5 hours per week and hours are flexible within reason.

Regarding COVID-19: TSNE considers the health and safety of our employees of the utmost importance, and due to the ongoing COVID-19 pandemic, and subject to your state and local laws, our policy requires that all employees performing in-person work at a TSNE designated office are fully vaccinated. For the purpose of this policy, fully vaccinated indicates that you have received a single dose of the Janssen vaccine, or both doses of the Moderna or Pfizer vaccine. Certain exemptions may be requested and will be considered by Human Resources.

Compensation and Benefits

Compensation: The salary range for this position is $85,000-$95,000 and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and up to 487.5 hours of accrued sick time for benefited staff annually.
• 80% Employer-paid, $0 deductible Health Insurance through Harvard Pilgrim.
• Low-cost MetLife Dental and Vision.
• Flexible Spending Accounts (FSA) for Health and Dependent Care.
• Employer-paid Life, Long- and Short-Term Disability Insurance.
• Employer-paid Pension and Employee-paid Tax-Deffered Annuity through TIAA.
• Up to $1,080.00 in annual commuter subsidy
• No meetings after noon on Fridays.
• ...and more!

TSNE strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

All employment conditions are based on an individual’s performance and job qualifications. TSNE prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

TSNE's EEO statement extends to volunteers, interns, contractors, vendors, and clients.