XChange Community Manager

Job Locations US-Remote
Posted Date 1 month ago(10/26/2022 5:23 PM)
Job ID
# of Openings
Children and Youth
Fiscal Sponsorship Organizations
Location : Name
BUILD Initiative


The BUILD Initiative (buildinitiative.org) is a national effort that advances state work on behalf of young children (prenatal-five), their families, and communities. BUILD staff partner with early childhood state leaders focused on early learning, health, mental health and nutrition, child welfare, and family support and engagement to create the policies, infrastructure, and cross-sector connections necessary for quality and equity. BUILD provides consultation, planning, and tailored implementation assistance, learning opportunities, resources, and cross-state peer exchanges. These efforts help state leaders improve and expand access to quality and promote equitable outcomes for our youngest children.


The BUILD team is virtual; team members are located across the country. The person filling this position will work from a home office. Team members have opportunities to attend in-person meetings but work primarily via phone and computer.


BUILD is fiscally sponsored by TSNE, which provides financial and grants management, human resources, legal, and other supports (www.tsne.org).


The XChange Community Manager supports the day-to-day operations of the Prenatal-to-Three XChange online community through engaging with, and providing technical support to, community members, moderating content to ensure community guidelines are met, and monitoring and reporting on community metrics. The Community Manager works under the direct supervision of the XChange Director and plays a supporting role in developing and executing community strategy. role is part of BUILD’s leaders and private and public sector state and local teams.


Essential Functions

  • Community Management;
  • Drive conversation and engagement by executing strategies planned by the XChange Director;
  • Post and manage content, as requested;
  • Monitor discussion forums to ensure timely responses and moderate content to ensure adherence to community guidelines;
  • Alert key stakeholders when there are posts related to their areas of expertise or relevant to a wider audience;
  • Work with XChange Director and Group Owners/Managers to support vibrant, engaged public and private neighborhoods (groups);
  • Maintain and monitor the XChange online community to ensure the community platform works properly and act fast to solve technical issues that arise;
  • Ensure that all information displayed on the site is relevant and up to date;
  • Monitor, track, and report on community metrics;
  • Stay up to date with developments, changes, and trends in the online community landscape.

Customer Service & Technical Support

  • Serve as primary contact for XChange-related customer service and technical support;
  • Respond to requests in a timely manner;
  • Assist with Prenatal-to-Three Help Desk and Warm Line by tracking requests, assisting with research (as requested), and coordinating communication with requesters;
  • Support the XChange Director in maintaining up-to-date written procedures, reports, and other documentation.


  • Develop and maintain strong collaborative relationships with supervisor, colleagues, consultants, and other external stakeholders;
  • Support the XChange Director in developing and executing strategic plans, engagement plans, and other team goals;
  • Collaborate with Hub team in support of 50-state strategies which may include planning support for national webinars and curating content for newsletters;
  • Perform other work-related duties as assigned.


We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

  • BA/BS degree (communications, English, journalism, marketing a plus)
  • 1-3 years of experience supporting or managing an online community platform or comparable experience (knowledge of Verint community platforms a plus)
  • Strong written, verbal, and interpersonal communication skills
  • Strong ability to communicate across departments and stakeholders
  • Good judgment and problem-solving skills
  • Strong ability to manage both everyday tasks and long-term projects
  • Ability to work independently with accountability
  • Commitment to diversity, equity, inclusion, and belonging
  • Ability to travel to in-person meetings, as requested

Physical Demands/Work Environment


The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.


While performing the duties of this position, the employee is required to:

  • Handle, or feel objects, tools or controls;
  • Reach; traverse; sit (usually for longer periods of time); occasionally ascend/descend; and position self (to) move;
  • Occasionally lift and/or move up to 25 pounds;
  • The noise level in the work environment is usually moderate;
  • Job is not subject to significant occupational or environmental hazards;
  • Likelihood of personal injury would be relatively slight;
  • Environmental and work hazards are not present to a measurable degree.

Regarding COVID-19: TSNE considers the health and safety of our employees of the utmost importance, and due to the ongoing COVID-19 pandemic, and subject to your state and local laws, our policy requires that all employees performing in-person work at a TSNE designated office are fully vaccinated. For the purpose of this policy, fully vaccinated indicates that you have received a single dose of the Janssen vaccine, or both doses of the Moderna or Pfizer vaccine. Certain exemptions may be requested and will be considered by Human Resources.


Compensation and Benefits


Location: Work will be primarily performed 100% remote work

Compensation: The starting salary for this position is $60,000 / year and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

  • Generous Paid-Time-Off (PTO): 12 paid holidays, 3 weeks vacation, 1 week personal holiday, and sick time for full-time staff;
  • 80% Employer-paid, $0 deductible Health Insurance through Harvard Pilgrim;
  • Low-cost MetLife Dental and Vision;
  • Flexible Spending Accounts (FSA) for Health and Dependent Care;
  • Employer-paid Life, Long- and Short-Term Disability Insurance;
  • Employer-paid Pension through TIAA;
  • ...and more!

TSNE/The BUILD Initiative strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.


All employment conditions are based on an individual’s performance and job qualifications. TSNE/The BUILD Initiative prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE/The BUILD Initiative celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.


TSNE/The BUILD Initiative EEO statement extends to volunteers, interns, contractors, vendors, and clients.


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