Member Development Case Worker - Temporary

Job Locations US-NY-New York
Posted Date 1 month ago(5/23/2022 2:27 PM)
Job ID
# of Openings
Civil Rights, Social Action, and Advocacy
Fiscal Sponsorship Organizations
Location : Name
Worker's Justice Project


Worker’s Justice Project (WJP) was founded in 2010 to address the racial and economic injustices that low-wage immigrant workers face in New York City by building collective power to win institutional change. WJP, a fiscally sponsored project of Third Sector New England (, runs two long-standing worker’s centers in Brooklyn. We promote justice and opportunity for low-wage immigrant workers in New York City by pushing for systematic enforcement and expansion of workplace protections, which include labor and occupational health and safety standards while advocating for industry-specific efforts to improve working conditions. WJP also offers skills-building training to workers in health & safety and industry-specific areas, and we educate immigrant communities about their rights in the workplace and how to exercise those rights.


Liberty Cleaners’ Member Development Case Worker from WJP‘s Williamsburg Worker Center, assigned to the Liberty Cleaners Division. The Member Development Case Worker contributes to strengthening and expanding WJP membership and significantly contributes to long-term, well-paying, sustainable employment opportunities for Liberty Cleaners members. The ideal candidate will not only align themselves with WJP’s vision and mission but will have outreach experience as a volunteer or paid experience. Administrative understanding of processes and will follow through to the last detail. The Member Development Case Worker   is a key thought partner in shaping WJP’s overall organizational development strategy and vision.


The Liberty Cleaners’ Member Development Case Worker is required to work on-site or on the street and regularly on evenings and weekends. The work performed is deemed Essential. The Case Worker  is responsible for ensuring that activities are conducted professionally, in a culturally sensitive manner, and in alignment with the organizational mission. Compliance with WJP, NY state and NY City COVID-19 safety protocols and requirements is mandatory.


Essential Functions 

  • Conduct a periodic, comprehensive assessment of members’ needs and develop an action plan addressing their needs, which can include assisting with applying for state-issued identifications, opening bank accounts or payment app accounts, and more.
  • Determine members’ level of experience and skill set in the professional cleaning industry, assign members to the corresponding professional pathway (apprentice versus experienced worker).
  • Develop an individual plan to develop Liberty Cleaners’ members professional skills in the cleaning industry and beyond.
  • Recruit and assess potential Liberty Cleaners members and develop a plan to integrate them to the division.
  • Facilitate and train Liberty Cleaners members in aspects of the cleaning industry, professional development and other areas. Establish a an individual plan to develop Liberty Cleaners members.
  • Assist members in developing their skills and increase job opportunities by developing a comprehensive professional development plan for members.
  • Refer clients whose needs fall beyond the mandate and skills of the WJP to more appropriate agencies and programs.
  • Stay abreast of community resources and procedures for referring members to appropriate resources.
  • Identify, cultivate and maintain effective relationships with key providers of other community resources and services, coordinating efforts as needed in order to maximize client impact.
  • Create and facilitate presentations and trainings to members.
  • Conduct client follow-ups of services provided. 
  • Enter client data into the WJP’s databases.
  • Track and compile outcomes of services provided.
  • Manage documentation for organizational purposes as well as management and reporting.
  • Compose or prepare correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
  • Acts as Point of Contact (POC) for internal and provider referrals.
  • Contributes to members’ success through participation in team meetings, interaction with team members and direct contact with members.
  • Tracks enrollment and utilization of services, and supports outreach efforts.
  • Assist other staff with document filing.
  • Other administrative duties, as required.


Position Information and Work Schedule

This is a temporary, full-time (37.5 hours/week); exempt position. The position will require working some early mornings, evenings, and/or weekends as needed and will travel periodically once COVID-19 restrictions are lifted.


We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

  • Bachelor’s degree with coursework in human services, social work, or other field closely related or at least 2 years of equivalent experience;
  • Experience connecting with members of the community one a one to one basis, preferred.
  • Proficiency knowledge of Microsoft Office (Word, Excel, etc.) and other applications (Google Apps.) and equipment operation such as copiers, scanners, fax machines, and telephones.
  • Administrative and organizational skills necessary to carry out the job description responsibilities.
  • Strong written and verbal communications skills in English.
  • Fluency in Spanish.
  • Dedication and ability to work a flexible schedule including early mornings, evenings, and/or weekends as needed.
  • Knowledge of NYC public transportation system.
  • Ability to travel occassionally, including travel on public transportation.
  • Ability to handle multiple priorities at the same time.

Physical Demands/Work Environment


The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.


While performing the duties of this position, the employee is required to:

  • Able to work outdoors in inclement weather conditions.
  • Able to commute using the NYC public transportation system.
  • Able to work in an open office space.
  • Able to work a flexible schedule including early mornings, evenings, and/or weekends as needed.
  • Handle, or feel objects, tools or controls.
  • Reach; traverse; sit or stand (usually for longer periods of time); occasionally ascend/descend; and position self (to) move.
  • Lift and/or move up to 25 pounds.
  • The noise level in the work environment is usually moderate.
  • Job is not subject to significant occupational or environmental hazards.
  • Likelihood of personal injury would be relatively slight.
  • Environmental and work hazards are not present to a measurable degree.

Regarding COVID-19: TSNE considers the health and safety of our employees of the utmost importance, and due to the ongoing COVID-19 pandemic, and subject to your state and local laws, our policy requires that all employees performing in-person work at a TSNE designated office are fully vaccinated. For the purpose of this policy, fully vaccinated indicates that you have received a single dose of the Janssen vaccine, or both doses of the Moderna or Pfizer vaccine. Certain exemptions may be requested and will be considered by Human Resources.


Compensation and Benefits


Location: Work will be primarily performed at the Williamsburg Worker Center/Hub- 365 Broadway Brooklyn, NY 11211. 

Compensation: The salary for this position is $56,500/yr.

Benefits: This position is eligible for a full benefits package including:

  • Generous Paid-Time-Off (PTO): 12 paid holidays, 3 weeks vacation, 1 week personal holiday, and sick time for full-time staff.
  • 80% Employer-paid, $0 deductible Health Insurance through Harvard Pilgrim.
  • Low-cost MetLife Dental and Vision.
  • Flexible Spending Accounts (FSA) for Health and Dependent Care.
  • Employer-paid Life, Long- and Short-Term Disability Insurance.
  • Employer-paid Pension through TIAA.
  • ...and more!

TSNE/WJP envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE actively seeks people who bring diverse backgrounds and perspectives to join us in our work.


As an EOE/AA employer, TSNE/WJP will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  


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