Temporary Intake Specialist - Williamsburg

Job Locations US-NY-New York
Posted Date 3 weeks ago(1/6/2022 1:24 PM)
Job ID
# of Openings
Civil Rights, Social Action, and Advocacy
Fiscal Sponsorship Organizations
Location : Name
Worker's Justice Project


Worker’s Justice Project (WJP) was founded in 2010 to address the racial and economic injustices that low-wage immigrant workers face in New York City by building collective power to win institutional change. WJP, a fiscally sponsored organization of TSNE (tsne.org), runs two long-standing worker’s centers in Brooklyn. We promote justice and opportunity for low-wage immigrant workers in New York City by pushing for systematic enforcement and expansion of workplace protections, which include labor and occupational health and safety standards while advocating for industry-specific efforts to improve working conditions. WJP also offers skills-building training to workers in health & safety and industry-specific areas, and we educate immigrant communities about their rights in the workplace and how to exercise those rights.


The Intake Specialist works from WJP‘s Williamsburg Worker Center. The Specialist works directly supporting a team of organizers who are ready to strengthen and expand WJP’s membership, win concrete and transformative workplace campaign victories, and significantly contribute to long-term movement building in New York City and beyond.


The ideal candidate will not only align themselves with WJP’s vision and mission but will have administrative understanding of processes and will follow through to the last detail. The Intake Specialist is a key thought partner in shaping WJP’s overall organizational development strategy and vision.


This is a temporary position based on WJP's funding cycle.


The Intake Specialist is required to work on-site and regularly on evenings and weekends. The work performed is deemed Essential. The Intake Specialist is responsible for ensuring that activities are conducted professionally, in a culturally sensitive manner, and in alignment with the organizational mission. Compliance with WJP, NY state and NY city COVID-19 safety protocols and requirements is mandatory.


Essential Functions

  • Staffing the reception area and being the first point of contact for clients (both on the phone and in person);
  • Conducting the initial client screening and intake process;
  • Establishing and managing a client triage system in collaboration with other WJP staff;
  • Refer clients to appropriate WJP services or service providers such as Employment Specialist;
  • Referring clients whose needs fall beyond the mandate and skills of the WJP to more appropriate agencies and programs;
  • Monitoring the WJP’s general e-mail account;
  • Keeping a record of client phone calls, e-mails and messages;
  • Conducting client follow-ups after they have been aided by an organizer, to confirm whether their claim or complaint was successful, if so, how much they were  entitled to;
  • Entering client data into the WJP’s databases;
  • Compiling client statistics on a monthly basis;
  • Arranging for clients to collect their personal files once their claim/complaint/appeal has been finalized;
  • Help preparing WJP correspondence;
  • Assisting other staff with document filing;
  • Other administrative duties, as required.

Position Information and Work Schedule


This is a temporary, full-time (37.5 hours/week); non-exempt position. The position will require working some early mornings, evenings, and/or weekends as needed and will travel periodically once COVID-19 restrictions are lifted.


We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

  • Bachelor’s degree or at least 2 years of equivalent experience;
  • Proficiency knowledge of Microsoft Office (Word, Excel, etc.) and other applications (Google Apps.) and equipment operation such as copiers, scanners, fax machines, and telephones;
  • Administrative and organizational skills necessary to carry out the job description responsibilities;
  • Strong written and verbal communications skills in English and Spanish;
  • Spanish fluency is required;
  • Dedication and ability to work a flexible schedule including early mornings, evenings, and/or weekends as needed;
  • Ability to handle multiple priorities at the same time.

Physical Demands/Work Environment


The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.


While performing the duties of this position, the employee is required to:

  • Handle, or feel objects, tools or controls;
  • Reach; traverse; sit or stand (usually for longer periods of time); occasionally ascend/descend; and position self (to) move;
  • Lift and/or move up to 25 pounds;
  • The noise level in the work environment is usually moderate;
  • Job is not subject to significant occupational or environmental hazards;
  • Likelihood of personal injury would be relatively slight;
  • Environmental and work hazards are not present to a measurable degree.
  • Able to work in an open office space.

Compensation and Benefits


Location: Work will be primarily performed at the Williamsburg Worker Center - 365 Broadway, Brooklyn, NY 11211

Benefits: This position is eligible for a full benefits package including:

  • Generous Paid-Time-Off (PTO): 12 paid holidays, 3 weeks vacation, 1 week personal holiday, and sick time for full-time staff;
  • 80% Employer-paid, $0 deductible Health Insurance through Harvard Pilgrim;
  • Low-cost MetLife Dental and Vision;
  • Flexible Spending Accounts (FSA) for Health and Dependent Care;
  • Employer-paid Life, Long- and Short-Term Disability Insurance;
  • Employer-paid Pension through TIAA;
  • ...and more!

TSNE/WJP envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE actively seeks people who bring diverse backgrounds and perspectives to join us in our work.


As an EOE/AA employer, TSNE/WJP will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  


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