Anchor Community Initiative Coaching and Improvement Manager

Job Locations US-WA
Posted Date 1 month ago(8/11/2021 9:43 AM)
Job ID
# of Openings
Civil Rights, Social Action, and Advocacy
Fiscal Sponsorship Organizations
Location : Name
A Way Home Washington


A Way Home Washington (AWHWA) ( a fiscally sponsored project of TSNE (, is mission-driven to prevent and end youth and young adult homelessness across Washington state. In the state of Washington, 13,000 unaccompanied youth and young adults experience homelessness, and young people of color and LGBTQ+ young people disproportionately experience homelessness. AWHWA partners with the state Office of Homeless Youth, philanthropic foundations, advocates, and service providers who support these young people. AWHWA leads and coordinates these stakeholders as we work collectively to build a statewide system so that local communities can respond to youth and young adult homelessness in their areas. In our work, we are committed to racial and LGBTQ+ equity, positive youth development, trauma-informed practices and a data-driven culture.


About the Anchor Community Initiative


AWHWA launched the Anchor Community Initiative (ACI) in 2018 as a central pillar of our mission and activities. The ACI is currently supporting the first four communities in Washington state end unaccompanied youth and young adult homelessness by 2022, and is expanding to additional communities in 2022. For the ACI, success includes creating clear, believable proof points that demonstrate it is possible to solve this problem; learning what a sustainable system to end youth homelessness looks like; identifying what it takes to end disproportionality for LGBTQ+ youth and youth of color alongside ending homelessness for all young people; and generating progress and new action throughout Washington. Most importantly, young people struggling with homelessness will know our state values their wellbeing and is able to help them find safety and stability. The ultimate vision is that ACI will include 12-15 communities. We are currently funded for 2 cohorts, totaling up to eight communities.


Reporting to AWHWA’s Project Director, the ACI Coaching and Improvement Manager will be responsible for supporting Anchor Communities in ending homelessness for youth and young adults by reaching functional zero, including ending disproportionality for youth of color and LGBTQ youth. They will assist communities to redesign their systems using continuous quality improvement, connection with innovative strategies and strategic thought partnership. The ideal candidate will have expertise and experience with issues related to housing and homelessness, especially as it relates to unaccompanied youth and young adults.


Understanding of coordinated entry, diversion, housing programs, and high-impact strategies to improve housing placement rates and reduce inflow into homelessness systems, is ideal. Additionally, specific understanding of how systems of oppression function in homelessness systems is highly valued. The Coaching and Improvement Manager will tailor their support to communities as they build community’s skills to use data to develop, test, implement, and spread changes. The goal is to support reducing the number of young people experiencing homelessness month to month and move communities toward functional zero. AWHWA is committed to equitable outcomes for young people experiencing homelessness, thus all data and strategies will be analyzed and implemented through an equity lens.


The Coaching and Improvement Manager will work as part of the ACI team to implement this statewide initiative, including facilitating communities to achieve goals, connecting communities with local and national promising practices and expert consultants, as well as providing technical assistance to local teams throughout the ACI process.


ACI Strategy

  • Participate in strategic planning and implementation for the ACI, with a commitment to iteration and improvement;
  • Work with the ACI Project Director and Executive Director to refine the coaching model and implementation plan, as needed;
  • Work with the Project Director and Data and Evaluation Team to develop data infrastructure and performance management tools;
  • Provide thought partnership on initiative strategy to the Project Director and ACI Team.

ACI Implementation

  • Serve as the key point-of-contact and improvement advisor for specific Anchor Communities;
  • Work collaboratively with identified co-coaches, consultants and other subject matter experts;
  • Use identified methods and tools to coach and consult with each community so they develop and achieve local plans to end youth and young adult homelessness (reaching “Functional Zero”);
  • Serve as a confident and concise facilitator, providing content expertise and best practices, and developing results-based agendas;
  • Work with the Data and Evaluation team to help communities collect and use data to develop, test, and implement changes that will reduce the number of YYA experiencing homelessness;
  • Work with community leaders and federal partners to understand the unique opportunities and challenges related to Continuum of Care structures and identify innovations that can be tested;
  • Regularly travel to each community to provide coaching and facilitation;
  • Facilitate peer sharing and webinars across the Anchor Communities to implement ideas and capture learning;
  • Remotely supervise local ACI Coordinators.

ACI Tracking and Evaluation

  • Support and participate in public presentations for the ACI and AWHWA in general;
  • Monitor progress toward achieving process measures and project goals, reinforce successful strategies, and work with the Project Director to correct the course as needed;
  • Ensure the project deliverables are achieved on time, within budget, and meet or exceed proposed goals through the use of project management tools and software;
  • Track community meeting outcomes, distribute agendas and follow-up notes in a timely manner.

Other duties as assigned by the ACI Project Director.


We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.


Minimum Requirements

  • Passion for ending homelessness, and belief that it is possible;
  • Familiarity with local, state, and national issues related to youth and young adult homelessness, and/or knowledge of youth-serving systems and homelessness in general;
  • Experience working with system-level data and/or understanding of community By-Name Lists;
  • Deep analysis of intersectional systems of oppression and ability to support others on their journey towards more liberated practice;
  • Clear ability to assess the relative importance, urgency, and risks related to situations as they arise;
  • Track record of skilled problem solving to make recommendations or decisions for action as appropriate;
  • Demonstrated ability to organize, set priorities, monitor progress toward goals, and track details;
  • Ability to manage multiple tasks and competing priorities in a fast-paced, dynamic team environment;
  • Demonstrated willingness to shift between various responsibilities with diverse stakeholders;
  • Exceptional verbal and written communication skills;
  • Experienced facilitator/community convener;
  • Expert Microsoft Office suite proficiency, including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

  • Five years’ experience in a nonprofit, government, or professional setting;
  • Knowledge of Quality Improvement and how data and measurement can be used to drive improvements toward ending homelessness and measure impact;
  • Experience working on a local, statewide, or national-level systems-change initiative or campaign, and/or experience providing technical assistance to communities;
  • Efficient and self-motivated;
  • Ability to communicate in a clear, concise and direct manner with various stakeholder groups;
  • Demonstrated professionalism, good humor, patience, and the ability to handle stress;
  • Experience with project management software, such as Trello or Asana;
  • Experience applying collective impact, improvement science, user-centered design, or other large-scale problem-solving approaches.

Physical Requirements


Little or no exertion, may require extended periods at a computer.


Additional Information


This is a full-time, exempt position. Regular office hours are from 9 a.m. to 5 p.m. PST and may include occasional evening or weekend hours for special events or travel. Regular local and national travel required when safe to do so. The Coaching and Improvement Manager will be expected to visit Anchor Communities on a regular basis, which may require overnight travel when it is safe to do so.


Compensation and Benefits


Compensation: The starting salary for this position is $70,000.00 and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

  • Generous Paid-Time-Off (PTO): 12 paid holidays, 3 weeks vacation, 1 week personal holiday, and sick time for full-time staff;
  • 80% Employer-paid, $0 deductible Health Insurance through Harvard Pilgrim;
  • Low-cost Guardian Dental and Vision;
  • Flexible Spending Accounts (FSA) for Health and Dependent Care;
  • Employer-paid Life, Long- and Short-Term Disability Insurance;
  • Employer-paid Pension through TIAA;
  • ...and more!

TSNE/AWHW envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE/AWHW actively seeks people who bring diverse backgrounds and perspectives to join us in our work.


As an EOE/AA employer, TSNE/AWHW will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  


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