Program Operations Coordinator

Job Locations US-WA
Posted Date 1 month ago(8/11/2021 9:41 AM)
Job ID
# of Openings
Civil Rights, Social Action, and Advocacy
Fiscal Sponsorship Organizations
Location : Name
A Way Home Washington


A Way Home Washington (AWHWA) ( a fiscally sponsored project of TSNE (, is mission-driven to prevent and end youth and young adult homelessness across Washington state. In the state of Washington, 13,000 unaccompanied youth and young adults experience homelessness, and young people of color and LGBTQ+ young people disproportionately experience homelessness. AWHWA partners with the state Office of Homeless Youth, philanthropic foundations, advocates, and service providers who support these young people. AWHWA leads and coordinates these stakeholders as we work collectively to build a statewide system so that local communities can respond to youth and young adult homelessness in their areas. In our work, we are committed to racial and LGBTQ+ equity, positive youth development, trauma-informed practices and a data-driven culture.


About the Anchor Community Initiative


AWHWA launched the Anchor Community Initiative (ACI) in 2018 as a central pillar of our mission and activities. The ACI is currently supporting the first four communities in Washington state end unaccompanied youth and young adult homelessness by 2022, and is expanding to additional communities in 2022. For the ACI, success includes creating clear, believable proof points that demonstrate it is possible to solve this problem; learning what a sustainable system to end youth homelessness looks like; identifying what it takes to end disproportionality for LGBTQ+ youth and youth of color alongside ending homelessness for all young people; and generating progress and new action throughout Washington. Most importantly, young people struggling with homelessness will know our state values their wellbeing and is able to help them find safety and stability. The ultimate vision is that ACI will include 12-15 communities. We are currently funded for 2 cohorts, totaling up to eight communities.


Reporting to the Program Operations Manager, the Program Operations Coordinator is responsible for ensuring the seamless flow of administrative support for the Anchor Community Initiative (ACI), Data & Evaluation and Training & Engagement teams. Key responsibilities will include complex scheduling and coordination of meetings, coordinating travel arrangements, and tracking and responding to assigned email correspondence across multiple interconnected programs. The role engages with a diverse group of important external partners, as well as the entire internal AWHWA team.


An excellent candidate will have strong attention to detail, communicate proactively, and will be able to prioritize and coordinate multiple tasks and projects simultaneously.



  • Ensure ACI, Training & Engagement and Data & Evaluation teams are prepared for all scheduled meetings, including confirming logistical details, sending reminders and preparing materials or agendas as needed;
  • Perform administrative functions that support the work of the ACI, Training & Engagement and Data & Evaluation teams, including but not limited to tracking receipts and submitting monthly expense reports; creating and updating digital and physical filing systems to retain documents; data entry; copying, scanning, faxing, placing and screening phone calls and directing messages to other staff as necessary; placing orders for office supplies; taking meeting notes;
  • Assist ACI team in tracking work plans for AWHWA and Anchor Communities and generating reports upon request.


  • Support coordination of staff, community, and consultant retreats;
  • Coordinate and troubleshoot technical needs for virtual meetings, trainings and other events;
  • Coordinate ACI, Training & Engagement and Data & Evaluation teams’ travel arrangements, including flights, lodging, and ground transportation;
  • Support AWHWA and ACI event planning for large meetings, including sending invitations to AWHWA partners, tracking responses, ordering food and supplies as needed, and preparing materials;
  • Support the ACI and Training & Engagement teams with note taking, Asana entries, and coaching administrative support;
  • Organize, save, and archive documents using Asana, Google Drive, and other tools;
  • Assist with special projects and fill in for AWHWA’s general Administrative staff upon request of the AWHWA Leadership Team.

Resource Development

  • Assist ACI, Training & Engagement and Data & Evaluation teams with drafting, formatting, and proofing Excel spreadsheets, PowerPoint presentations, or other documents in preparation for business meetings;
  • Support ACI, Training & Engagement and Data & Evaluation teams to produce, edit and design resources for the Resource Hub.

Other Duties as assigned by the Program Operations Manager.


We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.


Minimum Requirements

  • Passion for ending homelessness, and belief that it is possible;
  • Excellent interpersonal, organizational, and administrative skills;
  • Strong written and verbal communication skills;
  • Highly detail-oriented;
  • Capacity to work independently, multi-task, and prioritize;
  • Advanced computer literacy skills, including Microsoft Outlook, Excel, Word, and PowerPoint;
  • Proven ability to handle sensitive and confidential information;
  • Enjoys working in a dynamic, fast-paced environment as a part of a growing, high-performing team;
  • Demonstrates professionalism, good humor, patience, and the ability to handle stress;
  • Demonstrates commitment to supporting diversity and inclusion, both internally and across our efforts to serve all youth and young adults experiencing homelessness in Washington state.

Preferred Qualifications

  • Professional experience in a nonprofit environment, familiarity with youth and young adult homelessness a plus;
  • Graphic design software and Squarespace familiarity;
  • Demonstrated experience with project management, experience with Asana project management software and the Google professional suite a plus;
  • Previous experience in an administrative role, or similar.

Physical Requirements


Little or no exertion, may require extended periods at a computer.


Additional Information


Regular office hours of 9 a.m. to 5 p.m. PST, may include occasional evening or weekend hours for special events, as well as occasional overnight travel when safe to do so.


Compensation and Benefits


Compensation: The starting salary for this position is $60,000.00 and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

  • Generous Paid-Time-Off (PTO): 12 paid holidays, 3 weeks vacation, 1 week personal holiday, and sick time for full-time staff;
  • 80% Employer-paid, $0 deductible Health Insurance through Harvard Pilgrim;
  • Low-cost Guardian Dental and Vision;
  • Flexible Spending Accounts (FSA) for Health and Dependent Care;
  • Employer-paid Life, Long- and Short-Term Disability Insurance;
  • Employer-paid Pension through TIAA;
  • ...and more!

TSNE/AWHW envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE/AWHW actively seeks people who bring diverse backgrounds and perspectives to join us in our work.


As an EOE/AA employer, TSNE/AWHW will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed