Learning and Evaluation Coordinator

TSNE (formerly Third Sector New England) (www.tsne.org) is a management support organization that partners every year with hundreds of nonprofits, foundations, community-based groups, and others working for social change. Our mission is to provide information and services to build the knowledge, power, and effectiveness of individuals, organizations, and groups that engage people in community and public life. The ultimate intention of our work is to create a more just and democratic society.

We assist a wide range of organizations in the social sector with a mix of management support and capacity building services in consulting, financial and grants management, business administration, human resources, compensation and benefits administration, professional development training and research in nonprofit fields of practice.

As a leading voice and capacity builder in the nonprofit sector, TSNE is committed to learning and building our practices and values around diversity, inclusion and equity, and working in a culturally proficient way with our staff and the organizations and communities we serve. We actively cultivate a work environment that values the experiences of individuals in an open-minded and collaborative atmosphere.

The Learning and Evaluation Coordinator will help implement inclusive learning strategies, practices, and systems that strengthen TSNE’s programs and services. This person will partner with diverse stakeholders to co-create measures of success, design quantitative and qualitative data collection tools, analyze large data sets, and facilitate inclusive group learning activities. The Learning and Evaluation Coordinator will specialize in designing and implementing interactive data visualizations, such as dashboards, that help staff and constituents understand the quality and impact of TSNE’s work. Additionally, this person will support the Director of Learning and Evaluation and the Evaluation Manager in implementing equitable practices that continuously improve the organization’s services and advance its mission. The Learning and Evaluation Coordinator will also provide ongoing training and supports in order to develop individuals’ learning and evaluation capacities. 

Data Operations and Analysis

• Conduct comprehensive analysis of both qualitative and quantitative data, interpreting and integrating key learnings into on-going programmatic planning;
• Conduct research-related activities as needed, including literature reviews and environmental scans, and reading and synthesizing published studies;
• Create, and implement the appropriate data collection and learning based tools;
• Design and build reports in Excel and other reporting systems for program managers, senior leadership, and other critical stakeholders;
• Develop performance management processes using survey instruments, interviews, focus groups, and other tools;
• Assist the Director of Learning and Evaluation in developing and sharing data dashboards to share program quality and impact across the organization;
• Collaborate with the Director of Learning and Evaluation to further develop learning and evaluation processes that measure program’s quality of service and impact;
• Collaborate with the Director of Business Intelligence and Systems to continually develop quality of service and impact data tracking capabilities;
• Complete research-related administrative and other tasks as needed.

Program Planning and Support

• Act as a learning partner to select departments by providing coordinated learning and evaluation supports, managing communication between key stakeholders, attending their departmental meetings, and providing thought-partnership;
• In partnership with leaders, implement inclusive learning practices and processes that help staff continuously identify actionable insights;
• Train program staff in equitable learning and evaluation best practices and procedures;
• Develop data-driven program recommendations and learnings, including promising practices and current challenges;
• Collaborate with the communications team to prepare periodic publications to promote the impact of programs to key stakeholders and the general public;
• Write assessment and key learnings reports;
• Present and disseminate evaluation findings and emerging learnings to internal and external audiences.

Complete other tasks and projects related to the job, as needed.

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

• At least four years’ work experience in an applied program evaluation role, or equivalent;
• Experience conducting mixed methods evaluations with input from diverse constituents;
• Experience collecting, managing, analyzing, and interpreting data from quantitative and qualitative sources;
• Demonstrated experience in designing and facilitating inclusive group learning activities for diverse staff, clients, and constituents;
• Demonstrated experience in designing and launching interactive data visualizations tools and reports;
• Strong written and analytical skills including the ability to synthesize and write about data for non-academic audiences;
• Demonstrated effective project management experience;
• Proficient in Microsoft software suite; SPSS, Stata or other data analysis tool; Tableau or other data aggregation and visualization systems; Salesforce or other CRM systems, and the ability to learn new systems quickly and enthusiastically;
• Excellent communication and interpersonal skills;
• A strong commitment to excellence with a focus on the work of mission-orientated organizations;
• Ability to pay close and accurate attention to detail;
• Ability to juggle tasks and multiple priorities while meeting deadlines in a fast-paced environment;
• A creative and innovative problem-solver;
• Ability to both work and problem solve independently, and work well in a team;
• Demonstrated cultural competency and understanding of the value of diversity in the workplace, with an ability to work collaboratively with people of diverse backgrounds, traditions, customs and personalities;
• Experience with leading human-centered design practices preferred, but not required.

Physical Demands/Work Environment

The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.

While performing the duties of this position, the employee is required to:

• Handle, or feel objects, tools or controls;
• Reach; traverse; sit (usually for longer periods of time); occasionally ascend/descend; and position self (to) move;
• Occasionally lift and/or move materials or equipment;
• The noise level in the work environment is usually moderate;
• Job is not subject to significant occupational or environmental hazards;
• Likelihood of personal injury would be relatively slight;
• Environmental and work hazards are not present to a measurable degree.

Compensation and Benefits

Location: Work will be primarily performed at our main office (89 South St. Boston, MA 02111). Work is currently 100% remote work.

Compensation: The starting salary for this position is $60,000.00 and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO)*: 12 paid holidays, 3 weeks vacation, 1 week personal holiday, and sick time for full-time staff;
• 80% Employer-paid, $0 deductible Health Insurance through Harvard Pilgrim;
• Low-cost Guardian Dental and Vision;
• Flexible Spending Accounts (FSA) for Health and Dependent Care;
• Employer-paid Life, Long- and Short-Term Disability Insurance;
• Employer-paid Pension through TIAA;
• ...and more!

TSNE envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE actively seeks people who bring diverse backgrounds and perspectives to join us in our work.

As an EOE/AA employer, TSNE will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.