Associate Director, Consulting and Training

Job Locations US-MA-Boston
Posted Date 1 month ago(9/24/2020 2:46 PM)
Job ID
2020-1695
# of Openings
1
Category
Capacity Building
Type
TSNE
Location : Name
TSNE

Overview

TSNE (formerly Third Sector New England) (www.tsne.org) is a management support organization that partners every year with hundreds of nonprofits, foundations, community-based groups, and others working for social change. Our mission is to provide information and services to build the knowledge, power, and effectiveness of individuals, organizations, and groups that engage people in community and public life. The ultimate intention of our work is to create a more just and democratic society.

 

We assist a wide range of organizations in the social sector with a mix of management support and capacity building services in consulting, financial and grants management, business administration, human resources, compensation and benefits administration, professional development training and research in nonprofit fields of practice.

 

As a leading voice and capacity builder in the nonprofit sector, TSNE is committed to learning and building our practices and values around diversity, inclusion and equity, and working in a culturally proficient way with our staff and the organizations and communities we serve. We actively cultivate a work environment that values the experiences of individuals in an open-minded and collaborative atmosphere.

Responsibilities

The Associate Director, Consulting and Training oversees the Consulting, Training, and Executive Search & Recruitment Programs, working closely with other departments to deliver integrated consulting services to TSNE’s clients. The Associate Director is responsible for program design, planning, implementation and integration of our consulting and training programs, focusing on shared accountability, effective management and production of high-quality work. This person oversees the management of consulting engagements and the delivery of high quality client services; manages an external consultant pool, and provides departmental and organizational leadership. The Associate Director leads a team of highly collaborative, dedicated and effective exempt and nonexempt staff with a range of experience in organizational development, human resources, executive search and recruitment, and training. Our dynamic consultancy has experienced significant growth and change over the past three years. The Associate Director is a leader who can support a professional team, and capitalize on our strengths while providing stability, grounded in our values of equity, excellence in customer service, and partnership and collaboration.

Program Management

  • Work collaboratively, and apply strategic and creative thinking, data-driven analysis, and high degree of follow through to ensure the delivery of high quality services;
  • Supervise an team with a diversity of expertise, identities, and backgrounds. Approach supervision in a way that fosters mutual trust and respect and is adaptive in providing direction, giving and receiving feedback, input, and feedback, and resolving complex problems;
  • Oversee consulting and other client engagements to ensure that services are well-planned from start to completion and meet deadlines, milestones and processes, including intake and distribution of engagements across the consulting team;
  • Coordinate the delivery of services and assignments within the department to ensure effectiveness and efficiency;
  • Support and coordinate with TSNE’s external consulting pool to support client engagements – including referrals, scoping, and client service troubleshooting;
  • Manage TSNE’s training program in coordination with the Training Programs Coordinator;
  • Support TSNE’s training program by ensuring content needs meet constituent needs, and that trainings are designed and facilitated in a learning-centered, highly engaging manner;
  • Maintain a client-centric lens and cultivate client relationships
  • Work across TSNE to coordinate and improve systems that support consulting work (eg. Salesforce, contracting/invoicing processes).

Organizational Leadership

  • Develop, review, and implement initiatives to support the strategic direction of TSNE’s consulting and training programs, including a framework and approaches for effective capacity building services;
  • Cultivate and maintain relationships with internal and external stakeholders to ensure high-quality, integrated services are provided;
  • Collaborate with the Learning and Evaluation Team to develop impact and outcome models using data and best practices;
  • Initiate and set goals for service delivery that support the strategic objectives and mission of TSNE and that will support long-term success;
  • Ensure consulting and training team’s operations and activities adhere to TSNE legal guidelines and internal policies;
  • Provide reports or presentations to internal stakeholders, including Senior Management;
  • Responsible for the development and management of the department’s annual budget;
  • Engage and participate in processes that build organizational culture, leadership, and alignment;

Direct Client Services

  • Deliver high-quality consulting and facilitation engagements for selected external and fiscally sponsored clients as needed due to client needs and consulting staff capacity.

 

Complete other tasks and projects related to the job, as needed.

Qualifications

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

 

  • Eight or more years of experience in the nonprofit sector, including prior leadership and/or management experience;
  • Knowledge of and prior experience as a process and change-oriented management consultant; Experience building or expanding programs and services with a client-centric lens;
  • Prior nonprofit training and curriculum development experience strongly preferred;
  • Working knowledge and experience of grass roots organizations;
  • Experience building and leading highly collaborative and values-driven teams;
  • Experience building mutually respectful and trusting relationships with direct reports; Thorough understanding of project/program management techniques and methods;
  • Proven track record leading highly collaborative and effective teams;
  • Strong written and analytical skills including the ability to synthesize and write about program and services for varied audiences;
  • Demonstrated cultural competency and understanding of the value of diversity in the workplace, with an ability to work collaboratively with people of diverse backgrounds, traditions, customs and personalities;
  • Demonstrated cultural humility and proven ability to learn and grow to gain a deeper understanding of how systemic inequity impacts them in their role as a nonprofit leader;
  • Commitment to the work of social and economic justice organizations
  • Excellent communication and interpersonal skills;
  • A strong commitment to excellence;
  • Ability to pay close and accurate attention to detail;
  • Experience in leveraging available resources (financial, people, etc.) to develop responsive and effective programming;
  • Experience in engaging different communities and designing responsive and aligned initiatives;
  • Proficient in Microsoft software suite; and the ability to learn new systems quickly and enthusiastically;
  • Ability to travel periodically, locally, regionally and nationally as is called for, based on prevailing public health conditions.

Physical Demands/Work Environment

 

The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.

 

While performing the duties of this position, the employee is required to:

  • Handle, or feel objects, tools or controls;
  • Reach; traverse; sit (usually for longer periods of time); occasionally ascend/descend; and position self (to) move;
  • The noise level in the work environment is usually moderate;
  • Job is not subject to significant occupational or environmental hazards;
  • Likelihood of personal injury would be relatively slight;
  • Environmental and work hazards are not present to a measurable degree.

 

TSNE envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE actively seeks people who bring diverse backgrounds and perspectives to join us in our work.

 

As an EOE/AA employer, TSNE will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  

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