Coaching and Improvement Coordinator

Job Locations US-WA
Posted Date 1 month ago(6/5/2020 11:19 AM)
Job ID
# of Openings
Housing and Shelter
Fiscal Sponsorship Organizations
Location : Name
A Way Home Washington


A Way Home Washington (AWHWA), a fiscally sponsored project of TSNE MissionWorks, is mission-driven to prevent and end youth and young adult homelessness across Washington state. In the state of Washington, 13,000 unaccompanied youth and young adults experience homelessness, and young people of color and LGBTQ+ young people disproportionately experience homelessness. AWHWA partners with the state Office of Homeless Youth, philanthropic foundations, advocates, and service providers who support these young people. AWHWA leads and coordinates these stakeholders as we work collectively to build a statewide system so that local communities can respond to youth and young adult homelessness in their areas. In our work, we are committed to racial and LGBTQ+ equity, positive youth development, trauma-informed practices and a data-driven culture.


About the Anchor Community Initiative

AWHWA launched the Anchor Community Initiative (ACI) in 2018 as a central pillar of our mission and activities. The ACI will help the first four communities in Washington state end youth and young adult homelessness by 2022. Success will include creating clear, believable proof points that demonstrate it is possible to solve youth and young adult homelessness; learning what a sustainable system to end youth homelessness looks like by using real-time, quality data; and generating progress and new action throughout Washington. Most importantly, young people struggling with homelessness will know our state values their wellbeing and is able to help them find safety and stability. We are currently funded for the first cohort of 4 communities.


Reporting to AWHWA’s Coaching and Improvement Manager, the ACI Coaching and Improvement Coordinator will be responsible for supporting Anchor Communities in ending homelessness for youth and young adults and will assist with delivery of strategies focused on improving local progress toward this end. The ideal candidate will have expertise and experience with issues related to homelessness and youth development.
The Coaching and Improvement Coordinator will work closely with ACI Team to support communities as they use data to develop, test, implement, and spread changes. These continuous improvements will result in reducing the number of young people experiencing homelessness month-to-month and move communities toward functional zero. AWHWA is committed to equitable outcomes for young people experiencing homelessness, thus all data and strategies will be analyzed and implemented through an equity lens.

The Coaching and Improvement Coordinator will work as part of the ACI team to implement this statewide initiative, with an emphasis on coordinating youth and young adult engagement, prepping and debriefing young people, and organizing logistics. They will also capture and organize lessons learned from the communities by writing case studies and documenting successes and challenges.


Essential Functions


● Participate in strategic planning and implementation for the ACI, with a commitment to iteration and improvement;
● Work with the Coaching and Improvement Manager to refine the coaching strategy and implementation plan, as needed;


● Serve as secondary point-of-contact for all Anchor Communities;
● Work collaboratively with identified co-coaches, consultants and other subject matter experts;
● Use identified methods and tools to support Coaching and Improvement Manager to coach each community so they develop and achieve local plans to end youth and young adult homelessness (reaching “Functional Zero”);
● Serve as a co-facilitator (or lead facilitator on special projects), providing content expertise and best practices, and developing results-based agendas as needed;
● Work alongside Coaching and Improvement Manager with local community partners to understand the unique opportunities and challenges related to Continuum of Care structures and identify innovations that can be tested;
● Travel as needed to support coaching and facilitation;
● Support building community of practice by identifying opportunities for cross-community learning and collaboration;
● Capture and organize lessons learned from the communities by writing case studies and documenting successes and challenges.


Youth and Young Adult Engagement
● Coordinate youth and young adult engagement in the ACI, including prepping and debriefing young people, organizing logistics such as stipends, and scheduling;
● Providing technical assistance to communities to ensure youth and young adults with lived experience of homelessness are engaged in our work according to AWHWA and ACI standards.


We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.


Minimum Requirements

  • Passion for ending homelessness, and belief that it is possible;
  • Familiarity with local, state, and national issues related to youth and young adult homelessness, and/or knowledge of youth-serving systems and homelessness in general;
  • Track record of skilled problem solving to make recommendations or decisions for action as appropriate;
  • Demonstrated ability to organize, set priorities, monitor progress toward goals, and track details;
  • Demonstrates commitment to supporting equity, diversity, and inclusion, both internally and across our efforts to serve all youth and young adults experiencing homelessness in Washington state;
  • Ability to manage multiple tasks and competing priorities in a fast-paced, dynamic team environment;
  • Demonstrated willingness to shift between various responsibilities with diverse stakeholders;
  • Exceptional verbal and written communication skills;
  • Demonstrates professionalism, good humor, patience, and the ability to handle stress;
  • Facilitation experience;
  • Expert Microsoft Office suite proficiency, including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

  • Personal experience of homelessness in youth or young adulthood;
  • Experience working in youth programs, youth development, or youth engagement;
  • Experience in a nonprofit, government, or professional setting;
  • Awareness of other state systems a plus, including but not limited to schools, juvenile justice, child welfare, and/or behavioral health;
  • Ability to be self-guided and work effectively and with sensitivity across barriers such as language and distance;
  • Experience with project management software, such as Trello or Asana.

Physical Requirements


Little or no exertion, may require extended periods at a computer. May occasionally be required to lift and/or move up to 25 pounds.


Hours and Travel
This is a full-time, exempt position. Regular office hours are from 9 a.m. to 5 p.m. PST and may include
occasional evening or weekend hours for special events or travel. Regular local and national travel required. The Coaching and Improvement Manager will be expected to visit Anchor Communities on a regular basis, which may require overnight travel.


TSNE/A Way Home Washington envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE actively seeks people who bring diverse backgrounds and perspectives to join us in our work.


As an EOE/AA employer, TSNE/A Way Home Washington will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  


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