• Client Services Specialist

    Job Locations US-MA-Remote Central and Western
    Posted Date 1 month ago(5/8/2019 4:17 PM)
    Job ID
    # of Openings
    Food, Agriculture, and Nutrition
    Fiscal Sponsorship Projects
    Location : Name
    The Carrot Project
  • Overview

    The Carrot Project’s (www.thecarrotproject.org) vision is to significantly increase the number of successful small farm and agriculture businesses resulting in a meaningful increase in the local production of food in the New England and the Hudson Valley. We help to launch small farm and agriculture businesses and support their growth towards long-term viability. We want the farms and businesses that we work with today to be here in 5, 10, and 50 years from now. Their success is the foundation of a strong local food economy. The Carrot Project is a fiscally sponsored project of TSNE MissionWorks (www.tsne.org).


    The Client Services Specialist (CSS) is the hub to coordinate and lead services and ensure effective communication between clients, staff, consultants, and peer organizations and reports to the Executive Director. The CSS is the first contact for prospective clients, an on-going resource, and the consistent thread managing their work. The CSS manages all aspects of client services including: business assistance, financing, and trainings, marketing and outreach, client communications, supporting the loan review committee, tracking, evaluation, and planning. The CSS works closely with the Sr. Business Trainer and business advisors to complete this work and develop new programs; coordinates on-line and print communications with the Development and Communications Coordinator. The CSS supervises business consultants and the two outreach fellows. Additional tasks include administering the CRM, Salsa, and assisting with grant reporting and preparation of grants with client information.


    This is a benefited position and averages 24 hours per week. Heaviest hours are during the fall and winter. A request for fewer hours during the growing season can be accommodated.This person must live in Central/Western Massachusetts or Northern Connecticut.


    Client Services


    • Efficiently coordinate training logistics, webinars, and assist with content development, delivery, and performance based evaluations;
    • Ensure clear and timely client communication and processes with staff, business advisors, loan review committee, and partnering organizations;
    • Coordinate communication and work flow of business advisors and outreach fellows;
    • Collect and track client data accurately and on a timely basis.

    Marketing & Outreach


    • Develop and implement outreach plan to attract clients and build referral networks;
    • As a client resource: draft content for outreach materials, update and maintain web resources, prepare client e-newsletter, and coordinate social media;
    • Coordinate tradeshow logistics and workshop presentations, event evaluation, and coverage with staff and volunteers;
    • Effectively represent The Carrot Project to clients, partners, and referral organizations.

    Program Planning & Evaluation


    • Set annual client goals, develop outreach plan, and develop new or modifications to existing programs with executive director and senior business advisor;
    • Prepare grant reports, letters of intent, conduct prospect research, and provide documentation for and review and edit proposals;
    • Manage evaluation of all client services;
    • Manage and administer CRM for client services and act as overall CRM administrator and resource. 


    • Supervise consultants and fellows;
    • Additional duties as assigned by the Executive Director.

    Special Requirements

    • Ability to work remotely, using personal office equipment (phone, computer, etc.);
    • Ability to work a flexible schedule, including some evenings and weekends;
    • Ability to travel within New England and the Hudson Valley.


    We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.


    • At least three to five years of relevant work experience including program management and CRM management, experience with Salsa is a plus;
    • Significant experience conducting marketing or outreach activities within the agricultural sector;
    • Some experience with grant reporting and preparation, preferred;
    • Demonstrated commitment to excellent customer service;
    • Knowledge of agriculture and working landscapes sectors;
    • Effective oral and interpersonal skills;
    • Ability to develop cohesive and concise narratives;
    • Self-motivated and directed;
    • Ability to influence others, moving them to action;
    • Proven ability to meet deadlines and program targets, and to manage non-linear workload;
    • Demonstrated interest in and commitment to the local food and agriculture community;
    • Skilled with MS Office applications; Advanced knowledge of Excel.

    TSNE MissionWorks/The Carrot Project envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE MissionWorks actively seeks people who bring diverse backgrounds and perspectives to join us in our work.


    As an EOE/AA employer, TSNE MissionWorks/The Carrot Project will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  


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