The Client Services Specialist (CSS) is the hub to coordinate and lead services and ensure effective communication between clients, staff, consultants, and peer organizations and reports to the Executive Director. The CSS is the first contact for prospective clients, an on-going resource, and the consistent thread managing their work. The CSS manages all aspects of client services including: business assistance, financing, and trainings, marketing and outreach, client communications, supporting the loan review committee, tracking, evaluation, and planning. The CSS works closely with the Sr. Business Trainer and business advisors to complete this work and develop new programs; coordinates on-line and print communications with the Development and Communications Coordinator. The CSS supervises business consultants and the two outreach fellows. Additional tasks include administering the CRM, Salsa, and assisting with grant reporting and preparation of grants with client information.
This is a benefited position and averages 24 hours per week. Heaviest hours are during the fall and winter. A request for fewer hours during the growing season can be accommodated.This person must live in Central/Western Massachusetts or Northern Connecticut.
Marketing & Outreach
Program Planning & Evaluation
We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.
TSNE MissionWorks/The Carrot Project envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE MissionWorks actively seeks people who bring diverse backgrounds and perspectives to join us in our work.
As an EOE/AA employer, TSNE MissionWorks/The Carrot Project will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.