• Coaching & Improvement Manager

    Job Locations US-WA
    Posted Date 1 month ago(4/16/2019 10:33 AM)
    Job ID
    # of Openings
    Housing and Shelter
    Fiscal Sponsorship Projects
    Location : Name
    A Way Home Washington
  • Overview

    A Way Home Washington (AWHWA) (www.awayhomewa.org), a fiscally sponsored project of TSNE MissionWorks (www.tsne.org), is mission-driven to prevent and end youth and young adult homelessness across Washington state. AWHWA partners with the state Office of Homeless Youth, philanthropic foundations, advocates, and service providers who support over 13,000 unaccompanied young people experiencing homelessness in Washington. AWHWA leads and coordinates these stakeholders as we work collectively to build a statewide system so that local communities can respond to youth and young adult homelessness in their areas.

    About the Anchor Community Initiative

    AWHWA launched the Anchor Community Initiative (ACI) in 2018 as a central pillar of our mission and activities. The ACI will help the first four communities in Washington state end youth and young adult homelessness by 2022. Success will include creating clear, believable proof points that demonstrate it is possible to solve  youth and young adult homlessness; learning what a sustainable system to end youth homelessness looks like by using real-time, quality data; and generating progress and new action throughout Washington. Most importantly, young people struggling with homelessness will know our state values their wellbeing and is able to help them find safety and stability. We are currently funded for the first cohort of 4 communities.


    Reporting to AWHWA’s Project Director, the ACI Coaching and Improvement Manager will be responsible for supporting Anchor Communities in ending homelessness for youth and young adults and will assist with the design and delivery of strategies focused on improving local progress toward this end. The ideal candidate will have expertise and experience with issues related to housing and homelessness.


    Understanding of coordinated entry system design, as well as high-impact strategies to improve housing placement rates and reduce inflow into these systems, is ideal. The Coaching and Improvement Manager will tailor their support to communities as they use data to develop, test, implement, and spread changes. These continuous improvements will result in reducing the number of young people experiencing homelessness month to month and move communities toward functional zero. AWHWA is committed to equitable outcomes for young people experiencing homelessness, thus all data and strategies will be analyzed and implemented through an equity lens.


    The Coaching and Improvement Manager will work as part of the ACI team to implement this statewide initiative, including facilitating communities to achieve goals, connecting communities with local and national promising practices and expert consultants, as well as providing technical assistance to local teams throughout the ACI process.

    ACI Strategy

    • Participate in strategic planning and implementation for the ACI, with a commitment to iteration and improvement;
    • Work with the Project Director and Executive Director to refine the coaching model and implementation plan, as needed;
    • Work with the Project Director and Data Manager to develop data infrastructure and performance management tools;
    • Provide thought partnership on initiative strategy to the Project Director.

    ACI Implementation

    • Serve as the key point-of-contact and improvement advisor for all Anchor Communities;
    • Work collaboratively with identified co-coaches, consultants and other subject matter experts;
    • Use identified methods and tools to coach and consult with each community so they develop and achieve local plans to end youth and young adult homelessness (reaching “Functional Zero”);
    • Serve as a confident and concise facilitator, providing content expertise and best practices, and developing results-based agendas;
    • Work with the Data Manager to help communities collect and use data to develop, test, and implement changes that will reduce the number of YYA experiencing homelessness;
    • Work with community leaders and federal partners to understand the unique opportunities and challenges related to Continuum of Care structures and identify innovations that can be tested;
    • Regularly travel to each community to provide coaching and facilitation;
    • Facilitate peer sharing and webinars across the Anchor Communities to implement ideas and capture learning.

    ACI Tracking and Evaluation

    • Support and participate in public presentations for the ACI and AWHWA in general;
    • Monitor progress toward achieving process measures and project goals, reinforce successful strategies, and work with the Project Director to correct the course as needed;
    • Ensure the project deliverables are achieved on time, within budget, and meet or exceed proposed goals through the use of project management tools and software;
    • Track community meeting outcomes, distribute agendas and follow-up notes in a timely manner.

    Hours and Travel


    This is a full-time, exempt position. Regular office hours are from 9 a.m. to 5 p.m. PST and may include occasional evening or weekend hours for special events or travel. Regular local and national travel required; the Coaching and Improvement Manager will be expected to visit Anchor Communities on a regular basis, which may require overnight travel.


    Hiring Timeline


    This position will remain open until filled.


    The salary range for this position is $70,000-$75,000 annually, commensurate with experience. 


    We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

    • Passion for ending homelessness, and belief that it is possible;
    • Familiarity with local, state, and national issues related to youth and young adult homelessness, and/or knowledge of youth-serving systems and homelessness in general;
    • Experience working with coordinated entry systems and/or understanding of community By-Name Lists;
    • Clear ability to assess the relative importance, urgency, and risks related to situations as they arise;
    • Track record of skilled problem solving to make recommendations or decisions for action as appropriate;
    • Demonstrated ability to organize, set priorities, monitor progress toward goals, and track details;
    • Demonstrated ability to work with diverse communities and a commitment to supporting inclusion, both internally and across our efforts to serve all youth and young adults experiencing homelessness in Washington state;
    • Ability to manage multiple tasks and competing priorities in a fast-paced, dynamic team environment;
    • Demonstrated willingness to shift between various responsibilities with diverse stakeholders;
    • Exceptional verbal and written communication skills;
    • Experienced facilitator/community convener;
    • Expert Microsoft Office suite proficiency, including Word, Excel, Outlook, and PowerPoint.

    Preferred Qualifications

    • Five years’ experience in a nonprofit, government,  or professional setting;
    • Knowledge of Quality Improvement and how data and measurement can be used to drive improvements toward ending homelessness and measure impact;
    • Experience working on a local, statewide, or national-level systems-change initiative or campaign, and/or experience providing technical assistance to communities;
    • Efficient and self-motivated;
    • Ability to communicate in a clear, concise and direct manner with various stakeholder groups;
    • Demonstrated professionalism, good humor, patience, and the ability to handle stress;
    • Experience with project management software, such as Trello or Asana;
    • Experience applying collective impact, improvement science, user-centered design, or other large-scale problem-solving approaches.

    Physical Requirements


    Little or no exertion, may require extended periods at a computer. May occasionally be required to lift and/or move up to 25 pounds.


    AWHWA is committed to hiring a culturally diverse candidate and strongly encourages applications from individuals who identify as LGBTQI+, females and people of color.


    TSNE MissionWorks/AWHWA envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE MissionWorks actively seeks people who bring diverse backgrounds and perspectives to join us in our work.


    As an EOE/AA employer, TSNE MissionWorks/AWHWA will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  


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