• Desktop Support I

    Job Locations US-MA-Boston
    Posted Date 3 weeks ago(4/1/2019 8:31 AM)
    Job ID
    # of Openings
    Capacity Building
    TSNE MissionWorks
    Location : Name
    TSNE MissionWorks
  • Overview

    TSNE MissionWorks (formerly Third Sector New England) (www.tsne.org) is a management support organization that partners every year with hundreds of nonprofits, foundations, community-based groups, and others working for social change. Our mission is to provide information and services to build the knowledge, power, and effectiveness of individuals, organizations, and groups that engage people in community and public life. The ultimate intention of our work is to create a more just and democratic society.


    We assist a wide range of organizations in the social sector with a mix of management support and capacity building services in consulting, financial and grants management, business administration, human resources, compensation and benefits administration, professional development training and research in nonprofit fields of practice.


    As a leading voice and capacity builder in the nonprofit sector, TSNE MissionWorks is committed to learning and building our practices and values around diversity, inclusion and equity, and working in a culturally proficient way with our staff and the organizations and communities we serve. We actively cultivate a work environment that values the experiences of individuals in an open-minded and collaborative atmosphere.


    The Desktop Support I will be the primary desktop support for TSNE MissionWorks staff and occasionally programs including NonProfit Center tenants and conference room users, fiscally sponsored organization staff, and others.

    • Provide helpdesk support including consulting with users to identify and resolve problems with hardware, software, and network issues;
    • Support and coach users on standard office software including Microsoft Office, Salesforce, and various online systems;
    • Backup NPC staff with technical support to NonProfit Center conference room users and shared space tenants;
    • Install and maintain workstation hardware and software;
    • Manage and setup shared resources, such as laptops and projectors;
    • Support remote access for internal staff and projects;
    • Install and maintain printing and other peripheral equipment;
    • Logging issues and requests;
    • Support users on phone system;
    • Testing and fixing faulty equipment;
    • Support smartphone connectivity to enterprise apps;
    • Provide backup in IT with systems and infrastructure as needed;
    • Complete other duties as required.


    We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

    • Computer Systems degree or 2 years’ experience supporting local and remote users on a network and applications required;
    • Proficiency in Windows and MS Office required;
    • Experience with Macs preferred;
    • Demonstrated ability to teach others and a strong commitment to end-user support required;
    • Excellent communication skills along with excellent customer service skills required;
    • Ability to juggle multiple tasks and responsibilities and to pay close and accurate attention to detail required;
    • Ability to be creative as well as to meet deadlines;
    • Ability to work well as part of a team and also to function independently;
    • Ability to work in a fast-paced, multi-cultural environment;
    • Commitment to and enthusiasm for TSNE MissionWorks' mission and to the work of social and economic justice organizations is preferred.

    Physical Demands/Work Environment


    The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.


    While performing the duties of this position, the employee is required to:

    • Talk, hear and see in the normal range with or without correction.
    • Use hands or fingers, handle, or feel objects, tools or controls.
    • Move, Traverse; sit (usually for longer periods of time); reach with hands and arms; occasionally Ascend/Descend; and position self (to), move.
    • Occasionally lift and/or move up to 25 pounds.
    • The noise level in the work environment is usually moderate.
    • Job is not subject to significant occupational or environmental hazards.
    • Likelihood of personal injury would be relatively slight.
    • Environmental and work hazards are not present to a measurable degree.

    TSNE MissionWorks envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE MissionWorks actively seeks people who bring diverse backgrounds and perspectives to join us in our work.


    As an EOE/AA employer, TSNE MissionWorks will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.  


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed